Data Deletion Request

Your Data Privacy Rights

At Choons, we respect your right to control your personal data. We've created this page to explain how you can request the deletion of your personal information from our platform.

In accordance with various data protection regulations (including GDPR, CCPA, and others), we provide multiple methods for you to request the deletion of your personal data from Choons.

Ways to Delete Your Data

You can request deletion of your personal data in several ways:

1 Delete Your Account Within the App

The simplest way to remove your data is to delete your account directly from the Choons app:

Log in to your Choons account
Go to your Profile
Tap on "Settings" (gear icon)
Scroll down and select "Account"
Tap on "Delete Account"
Follow the confirmation steps

This process will permanently delete your account and personal information after a 30-day grace period, during which you can log back in to cancel the deletion if you change your mind.

2 Submit a Deletion Request Form

If you're unable to access your account or prefer an alternative method, you can submit a data deletion request using our online form:

Access Deletion Request Form

Please note that for security reasons, we'll need to verify your identity before processing your request. This helps us ensure we're deleting the right person's data.

3 Email Us Directly

You can also send an email to privacy@choons.app with the subject line "Data Deletion Request" and include:

Your full name
The email address associated with your Choons account
Any other information that can help us identify your account

Our privacy team will respond to your request within 14 business days.

What Data Gets Deleted

When you request data deletion, we will delete or anonymize:

Your profile information (name, email, profile picture, bio)
Your login credentials
Your music preferences and listening history
Connection data with third-party services (Spotify, Google, etc.)
Any content you've created including reviews, ratings, and comments
Messages and communications
Device information and app usage data

Data We May Retain

Certain information may be retained even after account deletion:

Aggregated, anonymized data that cannot be linked back to you
Information necessary for legal compliance or legitimate business purposes
Records of transactions (if any) as required by law
Content that others have created that references or involves you (although your identity will be anonymized)

Data Deletion Timeline

When you request data deletion:

We'll begin processing your request within 14 business days
Your account will enter a 30-day deactivation period where it's not visible to other users
After the 30-day period, your personal data will be permanently deleted from our active systems
Backup systems may retain copies of your data for up to 90 days

We'll send you a confirmation email once your data has been deleted from our active systems.

Third-Party Connections

If you connected your Choons account with third-party services (such as Spotify, Google, SoundCloud, or Instagram), deleting your Choons account will:

Revoke Choons' access to those accounts
Delete the connection between Choons and those services
Remove data imported from those services from our systems

However, you may also need to remove Choons from your authorized apps in those third-party services:

Spotify: Account > Apps > Revoke Access
Google: Google Account > Security > Third-party apps with account access
Instagram: Settings > Security > Apps and Websites
SoundCloud: Settings > Connections > Applications

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). In addition to the deletion methods outlined above, you can also:

Request a copy of your data before deletion
Appoint an authorized agent to make a deletion request on your behalf

For more information specific to California residents, please see our California Privacy Notice.

European Residents

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the "right to be forgotten" under the General Data Protection Regulation (GDPR). The deletion processes described above fulfill this right.

You also have the right to:

Receive a copy of your data (data portability)
Lodge a complaint with your local data protection authority

For more information specific to European residents, please see our European Privacy Notice.

Need Help?

If you have any questions about data deletion or need assistance with your privacy rights, please contact us:

Email: privacy@choons.app

Website: getchoons.com

Data Protection Officer: dpo@choons.app